Background of the Study
Governance quality plays a pivotal role in the sustainability of businesses, especially in sectors like hospitality, where customer service, operational efficiency, and reputation are critical. In Nigeria, the hospitality sector, including luxury hotels like Transcorp Hilton in Abuja, has witnessed substantial growth over the past few decades. However, maintaining sustainability in this highly competitive market requires strong governance structures to guide decision-making, ensure compliance with regulations, and manage resources effectively.
Transcorp Hilton Abuja, as one of the premier hotels in Nigeria, serves as an ideal case study to assess the relationship between governance quality and business sustainability. The quality of governance practices within the hotel has a direct impact on its ability to maintain customer satisfaction, manage financial performance, and ensure long-term business viability. The research will examine how governance structures, including board composition, leadership ethics, and corporate social responsibility (CSR) practices, influence business sustainability in the hospitality sector.
Statement of the Problem
Despite the critical role of governance in driving business sustainability, many hospitality businesses in Nigeria, including Transcorp Hilton, face challenges related to poor governance practices, lack of transparency, and weak accountability systems. These challenges can hinder their ability to compete and thrive in a dynamic market. This study seeks to address the gap in understanding the relationship between governance quality and business sustainability in the Nigerian hospitality sector, using Transcorp Hilton Abuja as a case study.
Objectives of the Study
Research Questions
Research Hypotheses
Scope and Limitations of the Study
This study will focus on Transcorp Hilton Abuja, analyzing the impact of governance quality on its sustainability. The limitations include the difficulty in obtaining internal governance-related data and potential biases in assessing the effectiveness of leadership practices and CSR initiatives.
Definitions of Terms
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